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Report problem with Report Error
Quickly report what went wrong from Conversations and paste the conversation link, so Leadgains can immediately identify the right club and contact.
Brief overview
Use Report Error when you see in Conversations in app.ldgns.be that something is wrong. This can be an incorrect bot response, an incorrect appointment, a missing appointment or a conversation where the system behaves differently than expected.
Always paste the full URL from the address bar while the correct conversation is open. That link contains the location and conversation, so you no longer need to type the club name or contact name separately.
After submitting, the report is added to the error reporting system. The AI does the initial analysis and a human colleague follows up to solve the problem as quickly as possible.
Video explanation
Watch the walkthrough if you want to see where the button is, which URL to copy and how to paste a screenshot directly into the form.
This video is in Dutch. Click the gear icon in the video player, turn on Closed Captions and choose English under Caption Language.
How to change subtitle languageStep-by-step plan
Step 1 - Open the appropriate conversation and click Report Error
Open the conversation where you see the problem via Conversations. Check that you are at the correct contact and click on the top right Report Error.
Step 2 - Copy the link from the address bar
Copy the full URL at the top of your browser while this conversation is open. Use the link that starts with https://app.ldgns.be/v2/location/.../conversations/conversations/....
This URL tells Leadgains which location and conversation need to be investigated. You no longer need to fill in the club name or contact name separately.
Step 3 - Fill in your name, the conversation link and the problem type
Enter Your name, paste the copied URL into Link to the conversation and choose the problem type that fits best.
For example, use Wrong answer, No answer, Message was not sent or Something else, depending on what you see in the conversation.
In What went wrong?, briefly and specifically describe what you saw. State what you expected and what actually happened, for example that a message did not arrive, the customer did not receive an answer, the appointment is incorrect or the bot gave the wrong answer.
Step 4 - Always include a screenshot
A picture often says more than 1000 words. Therefore, take a screenshot of the message, the error triangle, the spin icon or the part in which the problem is visible and paste it into the screenshot field.
- Windows: press Windows + Shift + S, select the problem and paste with Ctrl + V.
- Mac: Press Command + Shift + 4, select the problem and paste with Command + V.
You can also click Or choose a file when you have already saved the screenshot as a file.
Step 5 - Send the notification
Click Send notification. The message is added to the error reporting system. The AI immediately carries out the first analysis and then a colleague follows up the report with the necessary steps to solve the problem.
Common problems
Paste the full URL from the address bar while the correct conversation is open. This is usually a link like https://app.ldgns.be/v2/location/.../conversations/conversations/....
Choose the closest type, such as Wrong answer, No answer, Message was not sent or Something else. Explain clearly in What went wrong? what you see.
Save the screenshot as a file and click Or choose a file. On Windows, after Windows + Shift + S you can usually immediately paste with Ctrl + V.
Check that you are on the Conversations screen and that you have opened a conversation. Refresh the page if the top action bar is not fully loaded.
Not for the reporting itself. If the contact still needs an answer in the meantime, handle that conversation separately via the correct channel.
Take a screenshot that shows the incorrect message, appointment, bot response, or system notification. Bring enough context so that it is clear which contact and moment it belongs to.