Follow-up & WhatsApp
Cancel follow-up: timing and WhatsApp messages
When someone cancels an appointment, Leadgains can automatically follow up to plan a new moment. Below you can see when each message is sent and what the English WhatsApp templates look like.
Overview
The cancel follow-up starts after an appointment is recognized as cancelled. Regular appointment reminders stop, and Leadgains tries to get the lead booked again. The messages are sent daily around 10:00.
WhatsApp templates
These are the messages sent after the person has cancelled, starting the next day at ten o'clock.
D1: reschedule
This is the first message after a cancellation. The tone stays low-friction: the lead only has to say when it would work better.
D2: check interest
This message is sent when there is no new appointment or clear reply after D1.
D3: final wrap-up
This is the final standard message in the cancel follow-up. The lead gets one more chance to share questions or doubts.
If I don't hear back from you, I'll soon close your file on our end.
Either way: wishing you the best of luck!10:00
When does the cancel follow-up stop?
The cancel follow-up is meant to pick up a cancelled appointment again. As soon as there is enough clarity, Leadgains stops this sequence.
The cancel follow-up is no longer needed. The regular appointment confirmation and reminders then take over.
Use this when further follow-up is no longer wanted. Also see Remove someone from follow-up.
The contact should then be removed from regular follow-up so the messages do not feel pushy.
This is treated as an unsubscribe. See What happens with STOP or DND?.
Why does someone get cancel follow-up?
The cancel flow combines a few checks. This prevents someone from continuing to receive appointment reminders after cancelling, while still keeping a chance to reschedule.
Enters cancel follow-up
- The appointment was cancelled.
Gets removed from follow-up
- The lead says they are no longer interested.
- The lead asks not to be contacted anymore.
- There is confusion, irritation or a clear later agreement with the team.
- The lead has chosen another solution or says they will reach out later themselves.
Frequently asked questions
Yes. The English templates cancel_d1, cancel_d2 and cancel_d3 are active in the account.
D3 is the final standard message. If there is no next step after that, the cancel follow-up is closed and the team can close or manually follow up the opportunity.