Turn AI on and off in Conversations

Brief overview

You turn the AI on or off per contact. Open the right conversation via Conversations into app.ldgns.be and use the buttons at the top of the conversation AI OFF and AI ON.

Use AI OFF when you want to take over the conversation yourself, for example because the AI has misunderstood something or because you want to respond personally. Use AI ON only when you are sure that the AI can continue the conversation logically.

When someone from the team themselves sends a message to the contact, the AI switches off again. This prevents the AI from continuing to respond at the same time or just after your manual message.

Action	Result
AI OFF	The AI stops before this contact. The internal message appears in the conversation Internal notification:The AI is off.
AI ON	The AI may respond again for this contact. The internal message appears in the conversation Internal notification:The AI is back on.
Team sends a message itself	The AI automatically turns off so the conversation doesn't get mixed up.

Video explanation

View the walkthrough if you want to see where the buttons are and what happens when you send a message yourself.

Need subtitles?

This video is in Dutch. Click the gear icon in the video player, turn on Closed Captions and choose English under Caption Language.

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Step-by-step plan

Step 1 - Open the appropriate conversation

Go to Conversations and open the conversation of the contact for which you want to adjust the AI. Always check the name and latest messages before turning the AI on or off.

Step 2 - Click on AI OFF when you want to take over

Click at the top of the conversation AI OFF. The internal message will then appear in the timeline Internal notification:The AI is off. That notification is only visible to the team.

Leadgains conversation with buttons AI OFF and AI ON and internal notifications that the AI is on or off — The buttons AI OFF and AI ON are at the top of the conversation. The internal notifications confirm the new AI status.

Step 3 - Send your own message if necessary

If you intervene, send your message as usual from the composer. As soon as a team member answers themselves, the AI automatically turns off. This is expected behavior: the AI does not immediately take over the conversation again.

If you want the AI to respond again afterwards, you have to consciously stop AI ON click.

Step 4 - Only consciously turn the AI back on

Click AI ON when the conversation is clear enough for the AI again. The internal message will then appear Internal notification:The AI is back on.

Don't just turn the AI back on when you're already deep into a conversation or when you've just made a correction. The AI may then miss context or interpret the conversation differently than you intend.

Common problems

Does AI OFF disable AI for all contacts?

No. AI OFF works per contact. Other conversations continue to work as before.

Why does the AI turn off after I send a message myself?

It is deliberately set that way. When you intervene, the AI should not keep answering at the same time or override your manual message.

Does the contact see the internal notification?

No. Notifications like Internal notification:The AI is off and Internal notification:The AI is back on. are only visible to the team in Leadgains.

When should I not turn the AI back on?

Don't turn the AI back on when you are personally handling the call, when something just went wrong, or when the context might be confusing to the AI.

The AI does not respond after I clicked AI ON.

First check whether you have the internal message Internal notification:The AI is back on. sees. If the problem persists, please report it Report Error with a short description and screenshot.